We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the conditions below, you may request a return or exchange within 15 days of receiving your order.
1. Returns & Exchanges
We accept returns and exchanges for unworn and unused products within 15 days of delivery.
Eligibility
A return or exchange request may be accepted if:
- The request is submitted within 15 days of receiving the order.
- The shoes are unworn, unused, and in their original condition.
- The product is returned with its original packaging, box, tags, and accessories, where applicable.
- The product is damaged, defective, or incorrect upon delivery.
- The item received is different from the product originally ordered.
For hygiene and quality reasons, worn, used, washed, damaged, or altered products cannot be accepted for return or exchange.
How to Request a Return or Exchange
To initiate a return or exchange:
- Contact us via WhatsApp at +92 323 3993919 within 15 days of receiving your order.
- Provide your Order Number along with clear photos/videos of the product.
- Our team will review your request and provide the return instructions if your request is approved.
Note: Return or exchange requests submitted after the 15-day period will not be accepted.
2. Exchange Policy
If you wish to exchange your shoes for another size, color, or available design, you may request an exchange within 15 days of delivery, provided the product is unworn and in its original condition.
- Exchanges are subject to product availability.
- If the replacement item has a higher price, the price difference must be paid before the exchange is processed.
3. Refunds
Once your returned product is received and inspected, we will notify you of the approval of your refund. Approved refunds are processed to your bank account or mobile wallet. Original delivery charges are non-refundable unless the item was damaged, defective or incorrect.
Need help?
WhatsApp / call: +92 323 3993919
Email: info@aurashoes.shop